At Dog N Pooch, we offer professional dog training services designed to support dogs and their owners through guidance, education, and practical skill development. As our offerings are intangible services rather than physical products, this Return and Refund Policy explains how refunds, rescheduling, and cancellations are handled.
By booking a service with Dog N Pooch, you agree to the terms outlined below.
Nature of Services
Dog N Pooch provides dog training services that may include one on one sessions, consultations, training programs, and ongoing support. These services are experience based and time bound, and therefore cannot be returned once delivered.
Results may vary depending on factors such as dog behavior, consistency of training, and owner participation.
Booking and Payment
All service bookings require advance confirmation. Payments may be required in full or partially at the time of booking, as specified during scheduling.
Once a training session or program is booked, the time slot is reserved exclusively for you.
Cancellation Policy
Clients may request cancellation of a scheduled training session by providing prior notice within the timeframe communicated at the time of booking.
Cancellations made within the allowed notice period may be eligible for a reschedule or partial refund at Dog N Pooch discretion.
Cancellations made after the notice period or failure to attend a scheduled session may not be eligible for a refund.
Rescheduling Sessions
Rescheduling is permitted when notice is provided within the allowed timeframe.
Rescheduled sessions are subject to trainer availability. Repeated understandings or last minute changes may result in forfeiture of the session.
Refund Eligibility
Refunds may be considered only under limited circumstances, such as:
- Services cancelled by Dog N Pooch
- Inability to deliver the service due to unforeseen circumstances
- Duplicate or incorrect payment
Refunds are not guaranteed for completed sessions, partially used programs, or missed appointments.
No Guarantee of Results
Dog training outcomes depend on several variables including the dog temperament, learning pace, and owner involvement. Dog N Pooch does not guarantee specific behavioral outcomes.
Refund requests based solely on dissatisfaction with progress may not be approved.
Service Interruptions
In rare cases where a session cannot be completed due to trainer availability, safety concerns, or environmental factors, Dog N Pooch may offer a reschedule or service credit.
Refund Processing
Approved refunds will be processed using the original payment method where possible. Processing timelines may vary depending on payment provider policies.
Client Responsibilities
Clients are responsible for:
- Providing accurate information about their dog behavior and health
- Ensuring a safe training environment
- Following trainer guidance for best results
Failure to meet these responsibilities may affect training outcomes and refund eligibility.
Policy Updates
Dog N Pooch reserves the right to update this Return and Refund Policy at any time. Updates will be effective once published on the website.
Contact Information
For questions regarding cancellations, rescheduling, or refund requests, please contact Dog N Pooch through the contact details provided on the website.